Tremont Hotel Reviews
To The Management Team of Tremont:
We stayed at your location June 25 - 28 and the whole staff was very professional & polite. We just want you to know our first time in Chicago will be a memorable one. Thank all staff for their kindness. R. Murry
To the Manager and Staff at the Tremont
We would like to thank you for making our first stay in Chicago so wonderful. Not only is the hotel beautiful, clean, and well located, but the front desk attendants (all of you!) were so friendly and welcoming. My boyfriend and I were here celebrating my birthday a little early, and we could not have asked for a better place to stay. We will definitely both be staying here for future visits and highly recommending the Tremont to friends and family. Thanks again! Sincerely, Veronica P.
Dear Joy,
We had a wonderful time in Chicago. Weather was not a problem. Hardly needed a scarf this time. Only problem we had was Amtrak coming and going from Ann Arbor to Chicago. There were long delays with engine pressure trouble in Niles. However, our stay at the Tremont Hotel and our delightful visit with you made up for train trip trouble. Must say, John and I are extremely impressed that you have your motorcycle license. Thank you so much for the yellow Jack Shiraz wine and gift, wrapped candies in a Ghirardelli Cup. Fondly, Barbara E
Dear Joy,
We want to thank you for the courtesy you extended to us the weekend of June 19th. You made our visit to the Tremont more enjoyable than it might have been. Again, thank you very much. Sincerely, Audrey S.
Four years ago February, my dear, sweet husband passed away. Prior to that we frequented The Tremont. It was our very favorite spot!!! While visiting your hotel to see the bar I was shocked to see that your quaint bar was gone. I just sat beside the tree & reminisced about times past w/ "Joe the Bartender". Captured in my tears, an being in the moment I wanted a souvenir - I plucked this (red berries) from your tree. I am sorry. I was desperate for anything to hold onto including my husband's hand. Please forgive me. I still have the memories - and they were great ones. Sincerely, Sharon T.
Dear "The Tremont Family,"
I tell you that in your hotel I felt really at home. You are very efficient, very professional but, above all, very warm. Many thanks for your present(!) and for your company. You know my address. You have a friend in B.A. Esther A.
Just a note to let you know how much we enjoyed our stay on August 16th in Room 1104. Your staff, John especially, were friendly and helpful. Our next trip to Chicago will include a stay at the Tremont. Cindy D.
Dear Sir or Madam,
Recently I had a very pleasant stay at your hotel, but when I arrived at home, I realized that I hadn't turned my keys in. I apologize for the inconvenience, and will keep you I mind for future stays at your hotel. Sincerely, Sharon W.
Joy,
Thank you for accommodating me Friday, February 11th. I so appreciate your willingness to honor my gift certificate and your effort on my behalf.
I enjoyed my stay at The Tremont and my visit to Chicago. I hope to return sometime this summer. Thank you again. Melissa B
To The Tremont Family,
As I reflect back on our stay with you, you really made our few days more special. The friendliness and help we received was exceptional.
Thank you again for the lovely care and bracelet. The Zimmerman's
Dear Joy,
What a delight it was visiting with you on our Chicago visit. Thank you for our room surprise of the gift basket and for sharing your stories (especially the "bike" tale) with us. Enclosed please find some of our favorite locally made short bread cookies. Thank you again. Aloha Pat W.
Hi Chantel,
I just wanted to take a moment to thank you for all your help last Thursday! As I understand it, the conference room was great and the check-in process was incredibly smooth. Additionally, our two staff members the were actually staying for the week loved the hotel.
Many thanks for your diligent coordination! Scott
Dear Chantel,
Thank you for all you did for our Group Interior Designer Chat. Everyone enjoyed their Hotel stay and individuals made it a point to share with me how they were happy to have stayed in the lovely boutique style hotel versus the larger.
Best Regards- Barbara S.
Ms. Johnson,
I wanted to take the time to congratulate you and your staff for outstanding customer service! Our company recently held an event at a nearby hotel. Unfortunately, we did not anticipate the overwhelming response we would have of attendees. The Tremont "stepped up" to our rescue.
Chantel Karnes, sales manager, went well beyond customer satisfaction. We, were desperate to secure rooms at a very late date. She went out of her way to do anything to make our symposium a success! The staff at the Tremont also deserves credit for their wonderful services with attention to the smaller details that make your hotel "special". Without the fantastic staff at The Tremont, you would be just another nice downtown Chicago hotel, as opposed to a magnificent customer satisfaction hotel. Please forward our best regards to everyone who made our stay a memorable one.
We will be forever thankful for your hospitality. We do foresee a partnership with The Tremont in future endeavors. Colleen C.
Ms. Johnson,
I wanted to reach out to you regarding the exemplary service we received from Chantel Karnes at the Tremont. We were hosting a conference nearby and ran out of rooms. Chantel was able to open up a block for our overflow of attendees. More than this service, she went out of her way to assist us in the process, to provide updates and status as needed, and she went out of her way to make our guests were not overlooked as part of our overall event. Quite honestly, we couldn't help but compare Chantel's level of service with out 'primary hotel partner'. I'll tell you that the staff there came out clearly on the short end of that comparison.
She is an absolute credit to your organization. Thank you! We look forward to working with Chantel for future events. Mary C.
